Complaints about the College
Bryan College of Health Sciences is committed to providing a process for resolving student complaints in accordance with federal regulations, State Authorization Reciprocity Agreement (SARA) guidelines, State of Nebraska, and accreditor requirements. The following complaint options are available to students.
Informal Complaint
Students are encouraged to address complaints directly with the individuals or units most closely connected with the issue whenever possible.
Formal Complaint
To file a formal complaint with Bryan College of Health Sciences, students should refer to the formal complaints policy.
Anonymous Reporting Form
Complaint Process for Students Residing in SARA Locations
The Nebraska Coordinating Commission for Postsecondary Education (CCPE) handles complaints about Bryan College of Health Sciences from students who are Nebraska residents. The CCPE is also the designated State Portal Agency for complaints about the College from distance learning students residing in U.S. states, districts, or territories that are members of the State Authorization Reciprocity Agreement (SARA). As of July 2019, 49 states (all but California), the District of Columbia, Puerto Rico, and the U.S. Virgin Islands have joined SARA.
Students who live in Nebraska or a SARA-participating location should take the following steps to initiate complaints pursuant to SARA policy:
- Follow the Bryan College of Health Sciences formal complaints policy.
- If the complaint cannot be resolved at the College, file a complaint with the Nebraska Coordinating Commission for Postsecondary Education. Please note that the Commission cannot, by law, review complaints related to course grades, academic sanctions, or discipline/conduct matters.
The Nebraska CCPE will have the final authority on complaints arising under SARA. The CCPE will notify the State Portal Entity where the student is located and will work to resolve the issue. Alternatively, the student may submit their complaint through their home SARA State Portal Entity to work with Nebraska SARA State Portal Entity. For additional information on SARA State Agencies, please visit Student Complaint Information by State and Agency.
Nebraska CCPE Contact Information
Nebraska CCPE Complaints Page
Mailing Address: P.O. Box 95005, Lincoln, NE 68509-5005
Street Address: 140 N 8th Street, Suite 300, Lincoln, NE 68508
Phone: 402-471-2847
Academic Programs Officer: Dr. Kathleen L. Fimple
Complaint Process for Students Residing in Non-SARA Locations
Students residing in non-SARA U.S. locations (currently, California and the Commonwealth of Northern Mariana Islands) must follow the complaint procedures specific to their state or territory of residence.
California Residents
California Department of Consumer Affairs, Consumer Information Center
Main Office: 833-942-1120
Address: 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834
Email: dca@dca.ca.gov
Commonwealth of Northern Mariana Islands Residents
Currently, the Commonwealth of Northern Mariana Islands is not in compliance with Federal Regulation 34 CFR § 600.9(c)(2).
Accreditor Complaint Processes
Bryan College of Health Sciences maintains college and program-specific accreditations with the entities listed below. Each accreditor maintains their own formal complaint process as linked.
Military-Affiliated Students
Students participating in the Military Tuition Assistance Program or receiving Veterans Affairs (VA) education benefits may submit complaints through the Department of Defense Postsecondary Education Complaint System or directly to the VA as appropriate.
Please note: Bryan College of Health Sciences does not maintain outside agency websites, and information may change without the College’s knowledge.
